The PAAB strives to provide optimal client service in all of its activities. Ongoing activities include a variety of training activities for PAAB staff in areas of critical appraisal of clinical study data, communication, pharma regulatory and marketing. In the past, the PAAB has requested client feedback through large-scale all client surveys and smaller client focus groups involving face-to face feedback meetings with PAAB senior staff. The PAAB management has implemented a number of administrative changes based on that client feedback. We are listening.